Tiranga Lottery - Privacy Policy

Information we collect

Personal information you provide

When you register an account, make a deposit, or contact our support team on tirangalottery.io, we collect information you supply directly: your full name, date of birth, email address, and mobile number. We also collect government-issued identity documents, such as a PAN card, Aadhaar, or passport, for KYC verification as required under applicable Indian law, along with bank account details, UPI IDs, or wallet information necessary to process deposits and withdrawals.

Information collected automatically

When you access the Tiranga Lottery platform, we automatically collect technical and behavioural data including your IP address, device type, operating system, browser version, and unique device identifiers. We also record pages visited, lottery tickets purchased, game session durations, and clickstream data. Cookies and similar technologies maintain your session and remember your preferences. City-level geolocation data is collected to verify that you are accessing our services from a permitted jurisdiction.

Information from third parties

We may receive data about you from identity verification providers, payment processors, and fraud-prevention services where such information is necessary to fulfil our legal obligations or to protect the integrity of the platform.

How we use your information

Providing and operating our services

We use your data primarily to deliver the Tiranga Lottery experience: creating and managing your account, processing deposits and withdrawals, displaying transaction history and lottery results, and providing customer support. KYC and AML compliance requires us to verify your identity before permitting financial activity on your account.

Legal and regulatory compliance

We are subject to legal obligations applicable to lottery operators in India. We use your personal information to comply with tax reporting requirements, including TDS deductions on prize winnings, to detect and prevent fraud and money laundering, to enforce our Terms and Conditions, and to respond to lawful requests from courts or government authorities. Records are retained for the period mandated by applicable law, with a minimum of five years following account closure.

Platform improvement and marketing

We analyse aggregated, pseudonymised usage data to improve platform features and personalise your experience. Where you have given consent, or where we have a legitimate interest, we may send promotional messages about Tiranga Lottery offers and new draw formats. You may withdraw consent or opt out at any time via the unsubscribe link in any message or through your account notification settings. We do not sell your personal data to third parties for their own marketing purposes.

Sharing your information

We share your data only as necessary with payment and banking partners, KYC providers, cloud infrastructure vendors, professional advisers, and regulatory or law-enforcement authorities when required by law. All third-party processors are bound by contractual obligations to handle your data securely and for specified purposes only.

Your rights

Access, correction, and deletion

You have the right to request access to the personal data we hold about you, to correct inaccurate or incomplete information, and, where no legal retention obligation applies, to request deletion of your data. You may also request that we restrict processing of your data while a correction or objection is pending.

Portability and objection

Where processing is based on your consent or on a contract, you have the right to receive your data in a structured, machine-readable format and to transfer it to another provider. You may object at any time to processing carried out on the basis of legitimate interest, including direct marketing. Upon receipt of a valid objection to marketing, we will cease such communications immediately.

Exercising your rights

To exercise any of the rights described above, contact us using the details in the section below. We will acknowledge your request within 72 hours and respond substantively within 30 days. We may ask you to verify your identity before actioning a request to protect your account security. If you believe your rights have not been respected, you have the right to lodge a complaint with the relevant data protection authority.

Contact us

For privacy-related queries or to exercise your data rights, email us at [email protected]. We aim to respond to all requests within 30 days of receipt.